An Unknown Plate alert is thrown when you have received a license plate toll, but no asset within your fleet matches the toll details.
Toll Collection Context
Toll agencies collect tolls by reading the toll transponder installed in an asset. If the transponder does not read, for any reason, the agency will capture an image of the asset’s license plate, find the asset in a state or proprietary database, and issue an invoice for the toll. This toll invoice, known as a license plate toll (LPT), may appear on your regular electronic toll invoice or mailed as a physical letter.
Because LPTs take more time and resources to issue, they are typically 25% more expensive than transponder tolls. Regional premiums vary for LPTs.
Please keep the toll transponder and license plate together on every asset to prevent license plate tolls and toll mismatches. If a transponder or license plate needs to be moved or removed, please update all relevant details within tollogic™ and your toll manager.
Unknown Plate Alert
When an asset incurs a license plate toll (LPT), tollogic™ will attempt to match the license plate on the toll to a license plate in our database. If no license plate matches, tollogic™ will then attempt to match the LPT details to telematics from all assets in your fleet. If no asset matches the LPT details, then an Unknown Plate alert will be triggered.
Next Action
Verify the license plate included on the Unknown Plate alert. If you recognize the license plate, please subscribe a new asset with the license plate and register a valid transponder to prevent further license plate tolls.
If you do not recognize the license plate, contact the toll authority responsible for removing this transaction as it may originate from a vehicle not associated with your fleet.